Shipping, Returns & Refunds

Last updated: October 11, 2026

Scope

This policy applies to physical books and other physical products purchased directly from Faithful Witness Press LLC through FaithfulWitnessPress.com. Purchases from another retailer are subject to that retailer’s shipping and return policies. Any terms for digital products or services will be disclosed separately before purchase.

Order processing and shipping

Orders may be fulfilled in either of two ways: books may be shipped from inventory by Faithful Witness Press, or printed and shipped directly to you through IngramSpark. Faithful Witness Press remains your contact for order support, delivery issues, returns, and refunds regardless of the fulfillment method.

For in-stock orders fulfilled either by Faithful Witness Press or through IngramSpark, we expect to ship within 30 calendar days after payment is confirmed, unless a different shipment period is disclosed before purchase. Presale and preorder purchases follow the shipment date disclosed for that product rather than the standard in-stock processing window. Business days are Monday through Friday, excluding U.S. federal holidays. Order processing time is separate from the carrier’s delivery time.

We currently ship orders only to addresses within the United States. International shipping is not currently available. Available shipping methods, estimated delivery times, and any product-specific fulfillment period will be stated before payment. Carrier estimates are not guaranteed delivery dates.

If a product is offered for preorder, backorder, or made-to-order production, its expected shipment period will be disclosed before purchase. If we cannot ship within the stated period, we will notify you, explain the revised estimate, and offer the choice of agreeing to the delay or canceling the unshipped items for a full refund of the amounts paid for those items, including applicable tax and shipping. We will obtain any consent required by applicable law.

Presales and preorders

Presales for Standing Firm in the Coming Storm are open. Payment is collected at checkout. Print presale orders are expected to ship on January 15, 2027. This shipment date will be displayed on the book page and before payment is completed.

The expected shipment date is separate from the carrier’s delivery time. If we cannot meet the disclosed shipment date, we will notify customers and provide the delay, cancellation, and refund options described above. Purchasing during presale does not change the ordinary return window, which begins after delivery.

Shipping charges

Shipping charges are displayed before payment. Any shipping promotion or free-shipping offer will state its conditions before purchase. We do not add undisclosed shipping charges after an order is placed.

Delivery issues and lost packages

Please provide a complete and accurate delivery address. If an order is late, tracking has stopped updating, or a package has not arrived, contact info@faithfulwitnesspress.com with your order number. We will review the shipment and work with the carrier or fulfillment provider as appropriate.

If a package is confirmed lost in transit, we will offer a replacement at no additional charge or a refund for the undelivered items, including applicable tax and the shipping charge attributable to those items. A customer’s remedy will not depend solely on whether the carrier approves our claim.

If tracking shows delivery but you have not received the package, check the delivery location, household members, building office, and nearby delivery areas, then contact us. We will investigate; a delivery scan alone does not resolve every missing-package report. Confirmed theft after correct delivery will be considered individually and is not automatically treated as loss in transit.

If an order is returned because the address supplied was incorrect or incomplete, or because delivery was refused or the package was not collected, we will contact you about reshipment or an applicable refund. Any additional shipping cost and any proposed deduction will be explained before you agree. We will cover additional shipping caused by our own address or fulfillment error.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or you receive the wrong item, contact info@faithfulwitnesspress.com as soon as reasonably possible. Include your order number, a description of the problem, and photographs if available. Retain the item and packaging while we review the issue.

We will offer an appropriate replacement at no additional charge or a refund for the affected item, including applicable tax and the original shipping charge attributable to that item. We will pay any return shipping we require for a damaged, defective, or incorrectly supplied item. Do not send it back until we provide instructions.

The ordinary-return condition requirements and personalized-item exception below do not prevent a remedy for a defect, shipping damage, or our fulfillment error. If a defect becomes apparent later, contact us; applicable legal rights remain unaffected.

Ordinary returns

If you change your mind about a physical product, request a return within 30 calendar days after delivery. After we provide return instructions, send the item within 14 calendar days.

Books must be unused and in their original, resalable condition, with any included materials. They must have no writing, highlighting, stains, water damage, or damage from handling. Other physical products must be unused, complete, and in their original, resalable condition. Original packaging should be used when available, or equivalent protective packaging.

Email us before returning an item. We will provide the correct return address and instructions. Do not send returns to an address found in a business registration, to a printer, or to a retailer unless we specifically direct you to do so.

For an ordinary return, you pay return shipping. Use protective packaging and a trackable service, and keep proof of shipment. Contact us if a return is delayed or lost so that we can review it with you.

An eligible ordinary return receives a refund of the price actually paid for the returned item, after any discount, plus applicable tax. Original outbound shipping is not refunded for a change-of-mind return unless required by law. We do not charge a restocking fee.

If an item does not meet the ordinary-return requirements, we will explain the issue before declining a refund or proposing another resolution.

Refund timing and payment method

For eligible ordinary returns, we will review the returned item and initiate the refund within 5 business days after receiving it. For an approved refund that does not require a return, we will initiate the refund within 5 business days after approval, or sooner where required by law. Refunds required because an order cannot be shipped will be issued promptly within applicable legal deadlines.

Refunds are issued to the original payment method. For card payments processed by Stripe, the credit generally appears approximately 5–10 business days after the refund is issued, depending on the bank or card issuer. This bank-processing period is separate from our review and initiation period. Other payment methods may have different posting times.

We will notify you when we issue the refund. If the expected posting period has passed, contact us so we can check its status. If a refund fails, we will work with you and the payment processor to resolve it. We do not deduct payment-processing fees from an otherwise eligible refund.

Order cancellations

To request cancellation or an address change, email info@faithfulwitnesspress.com as soon as possible and include your order number. We can cancel an order while fulfillment can still be stopped. Cancellation is not guaranteed once fulfillment has begun, and an order cannot be canceled after it has shipped. The ordinary-return policy may still apply.

If cancellation is confirmed before shipment and no separately disclosed nonrefundable customization has begun, we will refund the amounts paid for the canceled items, including applicable tax and shipping. The cutoff for personalized or custom production, and any applicable nonrefundable amount, will be disclosed before purchase. This does not limit cancellation and refund rights for shipment delays or our failure to supply an order.

Exceptions and special products

Personalized items, such as books inscribed to a named recipient, are not eligible for change-of-mind returns when that restriction is disclosed before purchase. A standard author signature without personalization does not by itself make a book nonreturnable.

Any special terms for bulk orders, custom products, or clearly identified final-sale items must be disclosed before purchase. They do not remove remedies for damaged, defective, or incorrect items, or rights provided by applicable law. This physical-product policy does not establish return rules for future digital products or services.

How to contact us

For a shipping inquiry, cancellation, return, or refund request, email info@faithfulwitnesspress.com. Include your order number, the name and email address used for the order, the relevant item, and a brief explanation. Please do not email full payment-card details.

Faithful Witness Press LLC · FaithfulWitnessPress.com · info@faithfulwitnesspress.com

Policy changes and customer rights

The policy in effect when you place your order applies to that purchase, together with any special terms disclosed before payment. Later changes will not reduce the rights attached to an existing order. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.